Hotel Ternopil, Ternopil

I had a frustrating experience at this hotel. While the room was serviceable and met some basic standards, I encountered a significant privacy issue when a maintenance person entered my suite unannounced. The lack of internal locks is concerning for guest security. The staff's attitude, particularly from housekeeping, left much to be desired. Though they did offer apologies, it felt inadequate given the situation. Improvements are needed in both security and staff training.

I booked a suite for an overnight stopover, and while the room was fine by local standards, my experience was significantly marred by a major privacy issue. An unannounced maintenance person entered our suite early in the morning without any prior notification from the front desk, which was quite alarming. The hotel needs to upgrade its security system to include internal locks. Additionally, the staff's attitude, especially from housekeeping, was disappointing for a hotel that bills itself as luxurious.

I had high hopes for this luxury hotel, but my experience was quite disappointing. While the suite was generally fine and met local standards, my privacy was severely compromised when maintenance entered the room unannounced. The staff response was unsatisfactory, and the overall lack of attention to basic security was troubling. On the brighter side, the spacious suite did have a comfortable bed, but it could have been cleaner. I definitely expected more from a hotel claiming to be luxurious.

The hotel was generally fine for an overnight stay, but I had a serious privacy issue when a maintenance person entered my suite unannounced early in the morning. The room was comfortable and a reasonable size, but the absence of an internal lock for added security was concerning. The location is decent, close to cafes and just a short walk from the lake, which was a plus. However, the service fell short, especially from housekeeping, making the overall experience feel less luxurious than expected.

I booked a suite for an overnight stop, and while it was fine by local standards, the experience was marred by a serious breach of privacy when a maintenance person entered the room unannounced. The management's response was unsatisfactory, and the overall service left much to be desired. While the suite itself was acceptable, the lack of basic security measures is a major concern, and the rude attitude from housekeeping was disappointing.